Built for serious B2B buyers.

All client data lives in US-based infrastructure with end-to-end encryption. Client engagement data never leaves the borders you agree to.

• Residency. AWS us-east-1 (primary), us-west-2 (DR). No EU/APAC processing unless contracted.
• Encryption at rest. AES-256 across all storage layers (S3, RDS, Supabase pgvector).
• Encryption in transit. TLS 1.3 only. No fallback. HSTS enforced.
• Backups. Encrypted, point-in-time, 30-day retention, monthly DR drills.
• Key management. AWS KMS · per-client customer-managed keys available on Scale tier.

GDPR + CCPA-aligned by default. We collect what's needed to ship the work and nothing more. No data sales. Ever.

• GDPR + CCPA aligned. Right to access, deletion, export within 14 days.
• DPA on request. Standard SCCs for EU-resident clients.
• No data sales. Never sold to third parties. Never used to train external models.
• Subprocessor list. Published and updated 14 days before changes.
• Privacy contact. [email protected] · 7-day SLA on deletion requests.

SLAs in writing in every engagement contract. The Scale Guarantee is the floor; what's below is the minimum, never invoked across 286 deployments.

• Response SLA. Starter: 24h · Growth: 2h business hours · Scale: 24/7 monitored channel.
• Uptime. 99.97% over past 24 months on client systems. Public status page on request.
• Incident response. <15 min to acknowledge, <1h to first communication, post-mortem within 48h.
• Background checks. All team members US-criminal-background-checked. No offshore contractors.
• Communication. Dedicated Slack channel per Growth/Scale client. Direct access to Adam.

Client owns the deliverables. Full stop. No vendor lock-in. Documented exit terms in every MSA.

• Client owns deliverables. Agent configs, integration maps, SOPs, client-specific KBs. Yours from Day 1.
• The Scale System™ Playbook. 240 pages, delivered Day 1 on Growth+, fully transferable to your team.
• Source-available docs. Every integration documented in client's preferred wiki (Notion, Confluence, custom).
• Exit terms. 30-day notice after 3-month minimum. No clawbacks, no penalties, no IP retention.
• No black-box. Trademark on "Scale System™" applies to brand, not to the methodology you'll operate.